We value your business and your satisfaction is of paramount importance to us, however, in the unlikely event that you may wish to return the purchased item within the statutory "cooling off" period of seven business days from the date of receipt, we can offer you an exchange or a complete refund including any delivery charges that you may have incurred. products that are special orders that have been customized such as Apple, Blackberry and HTC products are excluded from the above returns policy.
The Lifetime Guarantee offered is for the customisation of all Goldgenie products, all warranties will be void if the Clear coat protection has been removed of damage caused by any attempt of removal, negligence, misuse or over charging.
Please feel free to contact us to discuss returns.
On receipt of your initial payment we will purchase an Apple device on your behalf in preparation for the customisation process.