We value your business, and your satisfaction is of paramount importance to us, however, in the unlikely event that you may wish to return the purchased item within the statutory “cooling off” period of seven business days from the date of receipt, we can offer you exchange and a complete refund of any delivery charges that you may have incurred. products that are special orders that have been customized such as Apple, Samsung, Huawei, or SHURE products are excluded from the above returns policy
Business opportunities and Goldgenie authorized reseller sales are considered B2B and are not refundable under any circumstances.
The Lifetime Guarantee offered is for the customization of all Goldgenie products, that are purchased from the website, all warranties will be void if the scratch-resistant protection has been removed or damaged caused by any attempt of removal, negligence, misuse, or overcharging in the case of smartphones.
Please feel free to contact us to discuss returns.