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Terms, Conditions & Checkout

Terms and Conditions

We’re very happy for you to use and enjoy our website but please remember that the copyright in all text and design belongs to Goldgenie. For that reason, the website – or any portion of it – may not be downloaded, reproduced, duplicated, copied, sold, resold, or otherwise exploited commercially without our express written consent.

In addition, you must not use our website in any way that causes, or is likely to cause, the site itself – or access to it – to be interrupted, damaged, or degraded in any way.

We think that’s fair. If you disagree, or if you want to ask a specific question about the terms under which we make the website available, please send an email to the address listed in the contacts page.

For details of our returns policy, you can click here.

For details of our delivery policy which also includes information about customs fees, you can click here.

Customized Products

Customized Apple, Samsung, Huawei, Samsung & SHURE products are not refundable as these devices are made to order. We can exchange goods within 7 days if the item has not been used.

All devices iPhone, iPad, and other gold or customized phones from our company carry our own certified guarantee by Goldgenie and not from the brand in question.

Customs Fees

All additional charges for customs clearance must be borne by you. We have no control over these charges and can’t predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Goldgenie.com, you’re considered the importer of record and must comply with all laws and regulations of the country in which you’re receiving the goods.


Once an order has been made on the website, it constitutes a contract to provide or customize the required item/s or device/s, and cannot be canceled under any circumstances.

Our registered company address:

Goldgenie International
1 Electric Avenue Innova Park
London EN3 7XU

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